.Overview:**We Are PepsiCo**Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.**Know more**:PepsiCoJobs**Join PepsiCo, dare for better.****Responsibilities**:**The Opportunity**As **Global Procurement HelpDesk Analyst** one will support and follow-up of the deployments of automation process that impacts and benefit the Procurement processes and team, as well provide support to end users in resolving incidents and service requests.- The rol has as main objective to provide a follow up of all improvements ensuring their correct functioning after implementation, at the same time this person should manage, resolve and close Incidents / Service requests from end users.**Your Impact**As **Global Procurement HelpDesk Analyst** your functions would consist of:- Attend all the hypercare sessions, providing feedback and continus status of the operation.- Ensure that the project team resolves the possible issues we might present- Incident Management, Incident identification and recording- Classification and initial support to the Users for the Incident- Investigation and diagnosis of Incidents- Escalation procedures for ensuring Incident resolutionQualifications:**Who Are We Looking For?****Key skills and experience required**:- Bachelor´s degree- 1+ Years of experience in Customer Service/Procurement/Incident Management- Advanced English (written and spoken)**What can you expect from us**:- Opportunities to learn and develop every day through a wide range of programs.- Internal digital platforms that promote self-learning.- Development programs according to Leadership skills.- Specialized training according to the role.- Learning experiences with internal and external providers.- We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.- Financial wellness programs that will help you reach your goals in all stages of life.- A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle