.Why SoftwareOne?SoftwareOne is in the middle of an exciting transformation journey, becoming one of the fastest-growing global platform, solution, and technology service providers. We offer a full suite of solutions to help organizations transform their technology landscape and optimize their technology investments in an increasingly software-defined and cloud-first world. Combining this with our legacy of being a trusted partner to over 65,000 customers globally means that our growth is only just beginning!Global Service Design Lead CSP & OperationsTeam: Global Microsoft Team | Perm/Full timeLocation: Colombia, Brazil, Mexico, Malaysia, Philippines | Working model: hybridThe roleAs SoftwareOne's Global Microsoft Center of Excellence, we identify new business opportunities and work closely with our strategic partner, Microsoft, to design innovative, efficient technology solutions. We stay ahead of technology trends, define best practices, and create architectures to accelerate solution delivery and provide faster time-to-value for our customers. Responsible for global delivery and (Pre-) sales, we define training and enablement requirements across 19 locations, impacting over a thousand employees. As a credible voice in the Microsoft space, we share our expertise at industry events and webinars.Join the team as Global Service Design Lead - CSP & Operations and spearhead the development and execution of top-tier services within the organization. Your role will be pivotal in crafting services from inception to delivery, ensuring they align seamlessly with our business objectives. You'll be at the heart of our SoftwareOne Microsoft Center of Excellence, focusing on Support and Managed Services among others.Your expertise will guide the service lifecycle, collaborating closely with the Product Manager and key stakeholders to design and refine service delivery. Your insights will drive continuous improvement, leveraging feedback and metrics to enhance service quality. We value your ability to independently lead projects, mentor team members, and contribute to our service delivery framework.Service Delivery Model DesignDesign and implement a best-in-class, cost-efficient service delivery model at both group and regional levels, aligned with on-the-ground experiences and improvement suggestions, driving innovation through automation and best practices, and contributing to the enhancement of Microsoft and SoftwareOne's Design and Delivery framework.Service Delivery Model Efficiency Improvements:Review delivery efficiency and costs versus contribution margins, and seek opportunities to automate or re-balance in collaboration with the Product Manager. Drive continuous improvement cycles using feedback from delivery resources and customers
