. MXN 200,000 - 400,000 Why SoftwareOne? SoftwareOne is in the middle of an exciting transformation journey, becoming one of the fastest-growing global platform, solution, and technology service providers. We offer a full suite of solutions to help organizations transform their technology landscape, and optimize their technology investments, in an increasingly software-defined and cloud-first world. Combining this with our legacy of being a trusted partner to > 65,000 customers globally, means that our growth is only just beginning! Service Design Lead Microsoft Security te am: Global Microsoft Team | perm/full time location: Colombia, Brazil, Mexico, Malaysia, Philippines | working model: hybrid The role As SoftwareOne's Global Microsoft Center of Excellence, we identify new business opportunities and work closely with our strategic partner, Microsoft, to design innovative, efficient technology solutions. We stay ahead of technology trends, define best practices, and create architectures to accelerate solution delivery and provide faster time-to-value for our customers. Responsible for global delivery and (Pre-) sales, we define training and enablement requirements across 19 locations, impacting over a thousand employees. As a credible voice in the Microsoft space, we share our expertise at industry events and webinars. Join our team as Global Service Design Lead - Security and spearhead the development and execution of top-tier services within the organization. Your role will be pivotal in crafting services from inception to delivery, ensuring they align seamlessly with our business objectives. You'll be at the heart of our SoftwareOne Microsoft Center of Excellence, focusing on Support and Managed Services among others.You will define and design services as products, supporting the Product Manager, and collaborate with the Operations Lead, Capacity and Capability Lead, Delivery Regions, and other stakeholders to ensure seamless service delivery. Driving continuous improvement based on feedback and service metrics, you will work independently to deliver products and artifacts, while also coordinating and supervising colleagues in a matrix structure. You will work closely with the Global Product Manager for Microsoft Security, who is responsible for the product roadmap, go-to-market strategies, and sales enablement. Additionally, you will partner with the Demand & Capture organization to help define business cases, capture market signals, and accelerate investment and partnership decisions. Service Delivery Model Design:Design and implement a best-in-class, cost-efficient service delivery model at both group and regional levels, aligned with on-the-ground experiences and improvement suggestions, driving innovation through automation and best practices, and contributing to the enhancement of Microsoft and SoftwareOne's Design and Delivery framework