Global Service Desk Agent (Hybrid)

**Global Service Desk Agent (Hybrid)**Location Tlaquepaque, Mexico**Pacesetting. Passionate. Together.** HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 36,000 employees worldwide are committed to this with passion, know-how and innovative strength.**YOUR TASKS**- University Degree or Diploma.- General IT background and understanding.- Previous experience in customer support.- Analytic thinking, problem solving attitude.- Fluent English and Spanish.- German Language is required.- Very good communication skills.- Rotatable morning and afternoon shifts.- Can do attitude.**End of list**YOUR QUALIFICATIONS**- Receive calls from Worldwide Internal IT users.- Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service.- Assign unresolved Incidents to appropriate Tier 2 Support Group.- Log all Incident/Service Request details, allocating categorization and prioritization codes.- Provide first-line investigation and diagnosis of all Incidents and Service Requests.**End of listTake the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career.Mayra Meliza HernándezPERIFERICO SUR #7988 PISO 1CP. 45600 TLAQUEPAQUEPhone: +523330009687