Global Warranty Policy And Training Specialist

**Warranty operation experience is not mandatory if English proficiency is confirmed.**- Bachelor's degree (Psychology, Administration, Business or related) required.**Major Responsibilities**- **Warranty Training**:Translate, adapt, develop, and deliver Warranty Training to the Dealer network via Adobe Connect. Includes: develop material, create exams, coordinate training, send training invitations, etc. Types of training: Warranty Webcasts, New Warranty Administrator Webinars, master's Warranty Certification Webinars, On site Warranty training, etc.- **Short Training Videos**:Verify translation, adapt, verify voice over of video snacks. Coordinate publication in STARS/TSO/FMCDealer sites.- **STARS Warranty Training**:Verify translation, adapt, verify voice over of warranty training for STARS. Coordinate publication in STARS.- **Warranty Policy**:Revise, update, and maintain the Warranty Policy for FoM & NAEM Region. Coordinate publication of Warranty Policy Manual and new or updated Warranty Policy.- **Warranty Coverages**:Update/Maintain Global Warranty Coverage Spread sheet. Coordinate publication in Warranty site.- **Warranty Guides**: Revise Warranty Guide for Ford / Lincoln Vehicles.DISCLAIMER:Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.