.**Responsibilities**:- Manage and drive the incident management process from Start to Finish.- Produce the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business.- Facilitates and ensures Issue Management Quality Standards are met for issues documented- Act as the Single point of Contact for issue metrics.- Transform raw data into useful metrics and reportable information for senior leadership.- Develops and produces issue and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.- Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.- Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.- Keeps abreast of the organization's operational processes and best practices for business strategy.- Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.- Ability to manage teams.**Qualifications**:- Ability to run and manage conference calls with business partners, technology and functional peers from multiple disciplines to reach a common goal.- Prefer experience of Transactions Services functional knowledge- Proficient with the iCAP system, experience with Cognos is a plus.- 6-10 years of experience**Education**:- Bachelor's/University degree or equivalent experience, potentially Masters degree- Strong management capabilities and making effective decisions when presented with multiple activities.- Communication skills with the local regulatory authorities to keep a correct relationship.- Experience and knowledge in local regulation and interaction with local authorities.- Soporte de informes regulatoriosAmplio conocimiento en regulaciones externas.Apoya en la implementación de políticas externas, brinda respuesta a la autoridad en cuanto a requerimientos de los reportes enviados.Da seguimiento a temas de control.Seguimiento a Issues y monitoreoFuertes capacidades para ejecutar informes y gestionar cronogramas efec tivos de entregas.Conocimiento en la regulación de informes regulatorios locales (CNBV, Banxico, Buró de Crédito) como informes Transaccionales y de Préstamos.Inglés avanzado.- **Job Family Group**:Compliance and Control- **Job Family**:Business Control- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer
