.This is a remote role, but you MUST be based in Mexico City**Who We Are**Focal Systems is the industry leader in retail AI solutions.
We are a Silicon Valley based startup that has more than doubled in size every year since our founding.
Our mission is to automate and optimize brick and mortar retail using deep learning computer vision.
Focal has been deployed at scale with the top retailers in the world - including Walmart Canada.
We recently raised our Series B funding and we're growing!
We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values and want to build a great and enduring company.
**What We Are Looking For**We are looking for a results-driven Grocery Retail Consultant (this is a full-time/perm position at Focal Systems) to play a critical role in our Customer Success Organization and ensure our grocery retail partners achieve a meaningful ROI through the use of our solutions.
You will work with a division or region of stores within one of our enterprise customers and be responsible for the onboarding and ongoing engagement with those stores while representing their voice to our engineering/product team.
**What You Will Be Doing**Key results to deliver:1.
Maximize Customer Utilizationa.
You will drive change management and adoption by providing an exceptional onboarding experience to Focal's customer base, thoroughly understand and define current and future state workflows and remove barriers to utilization at all stakeholder levels2.
Increase Customer Satisfactiona.
Be the voice/champion of the customer by proactively addressing barriers and prioritizing enhancement requests to shape Focal product roadmapb.
Strengthen customer engagement and adoption by traveling to Focal stores within territoryc.
Increase advocacy by maximizing Net Promoter Score amongst your storesd.
Facilitate internal collaboration across Focal sub-orgs that will enhance customer outcomes3.
Demonstrate Measurable ROI to the Customera.
Act as customer's strategic advisor to help define, implement, and adopt best practicesb.
Quantify improvements to current store operations enabled by Focal automation solutionsc