.At **EP America**, part of Europartners Group, we are proud to be a company that **balances work and life** by taking care of our talents, who help us grow and succeed, positioning ourselves as a Top Company by Super Empresas and Grupo Expansión.More than 900 talents are connecting their minds to move the world with an **entrepreneurial spirit, accountability, and a winning mindset**. We all like challenges, exceeding standards, and building a better work environment through continuous improvement that allows us to thrive and develop professionally.So, if you want a **push-up in your professional career, you are a team player and have a true passion to serve**, then we may be the company for you. We offer you the chance to develop your career and continue building your dreams through results-oriented and performance growth in a challenging and balanced workplace.We are looking for a **Ground Logistics Developer** also known as Operations Executive to join our team. As a Ground LD, you will ensure the correct and timely operation of shipments, as well as providing administrative follow-up on them. You will also develop the assigned accounts in conjunction with the commercial and sourcing teams. If you're interested, keep reading:What you'll do:- Advice and design shipping solutions for our customers.- Conflict resolution and provision of alternatives for the client.- Conflict resolution and direct negotiation with carriers and suppliers to achieve a successful operation.- Shipping quotation for assigned shipments on request.- Account development and retention activities such as follow-up calls and customer satisfaction (generation of findings)- Knowledge of Up-selling & Cross-selling strategies to achieve annual targets. Detect and report new opportunities for other businesses (cross-selling).- Administrative tracking of operated shipments such as billing, provisioning, and closing of shipments.Work conditions:- Hybrid role in Mexico with high flexibility.- Full time schedule: 8 am to 5 pm- Availability after hours is required.**Profile**:- Bachelor's in Logistics, International Trade & Business, Global Trade, or similar.- 3 to 5 years of experience in: International trade ground operations, supply chain, customs.- English proficiency (B2-C1 non negotiable).- Excellent communication skills.- Flexible, collaborative, self-starting and highly organized.- Keen eye for detail and the propensity for dynamic and unique problem-solving.What can we offer you for all your hard work?- Career development plan.- Competitive salary based on your experience and knowledge.- Attractive productivity and performance bonuses.- Major medical expenses insurance.- Saving's fund.- 50% reimbursement support in language studies.- 50% reimbursement support in physical or wellness activities.Our roles are flexible, depending on your activities you can work from home or be welcome to sit in one of our offices for a few days per week