.+3000 People in the Novartis CONEXTS team, a global network of internal specialists providing high quality commercial, scientific, legal, digital and consulting services and solutions across the entire Novartis organization, with a focus on key markets, product launches and strategic initiatives. We create enterprise value by developing strong partnerships with our colleagues and building competitive advantages through innovation, standardization and scale-up, and productivity improvements.- Your key responsibilities:- Lead and develop the Clinical Project Management team: Ensure staffing, training and development of (Sr.) Clinical Project Managers, (Associate) Clinical Operations Specialists and resources as applicable. Support talent and career development of direct reports, including performance management, to meet the operational demands of CPM portfolio.- Ensure best-practice standards in operational and performance excellence are met and customer expectations are met or exceeded. Drive improvement in performance of service quality, turnaround time, customer feedback and performance measures and benchmark against best-in-class. Contribution to development of services and optimization of existing service.- Establish robust relationships with other CONEXTS Stakeholders, understanding their needs and identify potential service opportunities or improvements in service processes.- Provide solid clinical operational input and oversight to activities related to planning, budget accuracy, execution and reporting of clinical studies and other clinical services.- Proactively identify areas of potential concern, initiating corrective action when vital, in collaboration with QA, support audits and regulatory inspections and create an audit readiness working environment.- Champion cross-functional/cross-NGSC interaction and collaboration to ensure quality delivery of service.- As applicable, responsible to review/approve site monitoring visit reports and supervise monitoring deliverables including monitoring accompanied monitoring visits.**Commitment to Diversity & Inclusion**:- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._**Minimum requirements**- Bachelor's Degree or above in life sciences or Healthcare. Combination of education, training and experience, with solid understanding of clinical development and trial execution.- Fluent English (oral and written)- 10+ years of clinical research experience, including clinical trial management experience, with solid knowledge of global drug development process. Excellent understanding of clinical trial methodology, GCP and medical terminology.- Approximately 4 years of people management experience, this may include people management in a matrix environment- Proven planning and tracking skills with attention to detail