Groups And Convention Coordinator

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Groups and Convention Coordinator is highly visible and the central point for handling and addressing special needs or requests. It requires detailed knowledge of the hotel meeting facilities, group dynamics, and event details.
Groups and Conventions Coordinator Job Specifications: Strong understanding of client programs and eventsPerform Meeting Room Inspections, Cleanliness and Maintenance walkthroughsMonitor Customer Personal and Practical Needs, anticipating their needs and making sure that they are satisfied throughout the entire dayImmediate Response is KeyProvide added services to repeat customers who may have hinted to something previouslyProvide feedback to other departments involved in planning and organizing the functionMeet and Greet Site inspections and attend necessary hotel planning meetingsService Recovery (turn a negative experience into a positive experience before the guest departs the hotel)Special projects when scheduling allowsQualificationsA true desire to satisfy the needs of others in a fast paced environmentVerbal and written communication skillsOrganizedCandidates should be extremely detail oriented, organized and ability to multi-taskMust be able to work a flexible schedule to include early mornings, weekends and potential holidaysA fun and energized person and quick to make personalized connectionsCommitted to delivering a high level of customer service and to remain calm under pressureMust be proficient in general computer knowledge
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