We are a global materials science and digital identification solutions company with locations in over 50 countries, and we employ approximately 35,000 employees worldwide.We provide a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience.We lead in serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive.Job DescriptionSystems support & maintaining service levelsHas expertise for the maintenance of systems infrastructure and recovery methods for systems running MS Windows, VMware, LAN devices, and applications process. MS SQL, Databases, and OT hardware and software knowledge is a plus.Advisor on life cycle management for OT infrastructure and manufacturing applications and interfaces.Advisor on new technologies and systems infrastructure.Performs systems upgrades for security, problem-solving reasons among others.Conducts disaster recovery in accordance with existing procedures.Provide third level support and advanced analysis.Providing time estimates for resolution of problems.Organizes or contributes to projects.Prioritizing tasks needed for project completion.Adhering to IS standards, including change management standards and ITIL.Keeps up to date with corporate IT (security & privacy) regulations and applies where appropriate.Executes configuration and capacity management of IT/OT infrastructure.Design and maintain infrastructure for automated monitoring or procedures for manual monitoring.Instructs outsource partner (TCS) as part of change management.Remote connectivity of Vendors via approved remote solution.QualificationsCisco networking - fundamental level CCNA plus advanced awareness of TCP/IP and common ports and protocols. OSI model.Understanding of NAT.Windows server and desktop OS - proficient.Familiarity of Industry 4.0 standards.Familiarity with OT Devices from multiple vendors. (PLC, HMI, SCADA, MES).Proficient in Visio or draw.io for building diagrams.Additional InformationAll your information will be kept confidential according to GDP guidelines.
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