.**Job Number** 22171157**Job Category** Rooms & Guest Services Operations**Location** Courtyard Mexicali, Calzada Cetys 2650, Mexicali, Baja California, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Responsible for all front office and food and beverage functions and staff. Areas of responsibility include Guest Services/Front Desk and Restaurants/Bars, as applicable. As a department head, directs and works with managers and employees to successfully execute all operations in their areas. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.**CANDIDATE PROFILE****Education and Experience**- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.OR- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.**CORE WORK ACTIVITIES****Leading Guest Services Teams**- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.- Encourages and building mutual trust, respect, and cooperation among team members.- Serves as a role model to demonstrate appropriate behaviors.- Supervises and managing employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.- Ensures successful operation of the restaurant and front desk teams.- Ensures that all brand standards are being maintained in each area.- Leads by example demonstrating self-confidence, energy and enthusiasm.- Motivates and encourages staff to solve guest and employee related concerns.- Promotes empowerment by recognizing team members that make decisions.- Publishes all guest satisfaction results in a timely fashion including all GSS forms, comment cards and guest letters.**Maintaining Guest Services and Front Desk Goals**- Develops specific goals and plans to prioritize, organize, and accomplish your work.- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.- Ensures all team members meet or exceed all hospitality requirements.- Ensures employees understand all of brand benefits, employee handbook and non-subscriber plan.- Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand's service culture.**Ensuring Exceptional Customer Service**- Provides services that are above and beyond for customer satisfaction and retention
