-Job Number-- 71157--Job Category-- Rooms & Guest Services Operations--Location-- Courtyard Mexicali, Calzada Cetys 650, Mexicali, Baja California, Mexico--Schedulell-Time--Located Remotely--- N--Relocation--- N--Position Type-- Management--JOB SUMMARY--Responsibr aont office aod and beveranctions and staff.
áreas of responsibility include Guest Services/Front Desk and Restaurants/Bars, as applicable.
As a department head, directs and works with managers and employees to successfully execute all operations in their áreas.
Strives to continually improve guest and employee satisfaction and maximize tnancial performance of the department.
Ensures that standards and procedures are beillowed.
Leads specific team while assisting with meeting or exceeding property goals.-CANDIDATE PROFILE----Education and Importante empresa-- High school diploma or GED; years Importante empresa in the guest serviceont desk, or related professional área.OR -year degrom an accredited university in HoteI and Restaurant Management, Hospitality, Business Administration, or related major; no work Importante empresa required.-CORE WORK ACTIVITIES----Leading Guest Services Teams-- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sounancial/business decision making; demonstrates honesty/integrity; leads by example.Encourages and building mutual trust, respect, and cooperation among team members.
Serves as a role model to demonstrate appropriate behaviors.
Supervises and managing employees.
Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees' absence.
Ensures successful operation of the restaurant aont desk teams.
Ensures that all brand standards are being maintained in each área.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Motivates and encourages staff to solve guest and employee related concerns.
Promotes empowerment by recognizing team members that make decisions.
Publishes all guest satisfaction results in a timeshion including all Grms, comment cards and guest letters.-Maintaining Guest Services aont Desk Goals-- Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
Ensures all team members meet or exceed all hospitality requirements.
Ensures employees understandall of brand benefits, employee handbook and non-subscriber plan.
Ensures that all employees, team leaders (if applicable) and manager(s) understand the brand-s service culture.-Ensuring Exceptional Customer Service-- Provides services that are above and beyor customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidancedback, and individual coaching when needed.
Manages day-to-day operations, ensures the, standards and meeting the expectations of the customers on a daily basis.
Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.
Ensures that staffing levels are appropriate to exceed guest expectations.
Responds to customer service department requests in a timely manner.-Managing Projects and Policies-- Implements the customer recognition/service program, communicating and ensuring the process.
Complies with all corporate accounting procedures.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passir providing service.-Managing and Conducting Human Resource Activities-- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Conducts performance reviews in a timeshion.
Ensures orientatior new team members are thorough and completed in a timeshion.
Understands associate engagement and guest satisfaction results, developing game plans to attack need áreas and expand on the strengths.
Provides a safe working environment in compliance with OSHA/MSDS where applicable.
Takes proactive approaches when dealing with employee concerns.
Takes proactive approaches when dealing with guest concerns.-Additional Responsibilities-- Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
nds professionalism and courtesy to employees at all times.
nds professionalism and courtesy to guests at all times.
Performs hourly jnctions as needed.
Maintains c