Guest Experience Host

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location: On the stunning southern coast of Mexico's Baja peninsula, experience Cabo's Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons "familia."
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
Be a part of something truly special! Join the dream team of Four Seasons Cabo San Lucas at Cabo Del Sol as Guest Experience Host. This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the "tourist corridor" between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility.
Be You The Guest Experience Host is a key element for the success of the guest journey whose main objective is to anticipate the guest's needs throughout their stay while curating memorable moments for them.
The Host must be able to accommodate any reasonable guest request either personally or through the pertinent departments utilizing approved communication channels to ensure efficiency within the process. Hosts should get to know their guest's preferences and activities so they can anticipate their needs without being "intrusive".
The Guest Experience Host will act as point of contact for VVIPs and special attention guests assigned by management team throughout their stay.
The individual will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Skills and Abilities: At least 2-3 years of relevant work experience in Luxury Hotel.Self-driven and a strategic resourcing professional.Able to work independently and under pressure in a fast-paced working environment.Good team spirit, cooperative with good communication and interpersonal skills.Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms for arriving guests, and restaurant/activity/spa reservation systems.Reading, writing and oral proficiency in both Spanish and English language.Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening and overnight shifts.Attention to detail.Able to multitask and prioritize workload and projects simultaneously and efficiently.Master Your Craft: Prepares and sets up "Welcome Experience" for every guest arrival in coordination with the rest of the Front Office Team (welcome beverage, cold oshi-bouri, etc.)Is able to perform a check-in personalizing each interaction. During arrival experience, Host will "talk story" with guests, providing resort's architectural insights, activities information while highlighting unique features of the property. Host will check in guest in an efficient and friendly manner (either in La Casona or inside guest's accommodations), will present and confirm stay details / itinerary and will handle any last-minute requests in accordance with standards.Prepares and sets up "Farewell Experience" for every guest departure in coordination with the rest of the Front Office Team (farewell gift, personalized card).Connects with guests assigned on a daily basis, anticipates and coordinates any transportation need, restaurant reservation, etc.Plans and executes special and meaningful tokens/experiences for guests assigned throughout their stay utilizing approved vendors and budget.Acts as "personal host" for Villa, Presidential and Rental bookings. Available to perform tasks such as packing/unpacking services, in-room dining experiences, etc.Handles all customer complaints and assists with any questions relating to hotel services, opening hours, key personnel, events, and directions. Provides excellent hospitality and professional support to all guests, fulfilling special requests where possible. Responds promptly and accurately to all guest requests in person, over the phone, through FS Chat or email.Utilizes a variety of computer systems to communicate with guests, run reports, etc.Communicates with internal personnel and departments via radio, Hotsos, Teams, and phones. Chat guests via messenger application and utilize Four Seasons guest recognition program.Assist with all Concierge services including but not limited to Dining Reservations and Transportation and processing guest packages and mail.Works harmoniously and professionally with co-workers and supervisors.Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Guest Services and lobby coverage.Provides basic trouble-shooting support for in-room services such as internet, TV movies, games and Web service.Works closely with Guest Service staff to ensure smooth handling of guest luggage, guest escorts, deliveries and special requests.Perform other tasks or projects as assigned by management.Provide lateral service to Guest Services Team during busy periods by driving vehicles and handling luggage, which includes lifting, loading, and unloading.What to Expect: Be part of a caring team with a family spirit.Have opportunities to build a successful career with global potential.Work in a diverse and challenging environment and engage with the leadership team.Be recognized for your accomplishments.About Four Seasons Hotels & Resorts: Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.
Service Culture: Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.
What it is Like to Work for Four Seasons Hotels & Resorts: At Four Seasons, we guide all of our actions by the Golden Rule: "Treat others the way you would like to be treated." Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!
Learn more by visiting us at:
Company Site: www.fourseasons.com
Our Careers: Four Seasons Careers (myworkdayjobs.com)
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Facebook: https://www.facebook.com/FourSeasonsJobs
Twitter: https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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