.Company DescriptionSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!Job DescriptionWhat you'll doWe are looking for a Guest Experience intern to join the team at SLS Barcelona. Under the guidance of the Guest Experience Manager, you will be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure.Greet and assist guests in a warm, courteous, and professional manner.Accommodate general and unique requests.Inform guests of the facilities and all the things to do in the hotel, including providing information on our restaurants and bars.Analyze customer feedback and reviews to continuously improve overall rating, scores, and metrics.Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information and recommendations for attractions, restaurants, and services.Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.Report any issues to the correct department and check to ensure the work has been completed.Proactively keep an eye on all our public area spaces, whether it's spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost.Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.QualificationsWhat we are looking for...Someone who understands, celebrates, and embraces the SLS brand values.Ability to multitask and work in a fast-paced environment.Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.You are naturally a confident person who can approach people and initiate conversation.Excellent verbal and written communication skills. Fluent in Spanish and English.You make people feel good - your team, guests, and colleagues alike. You make a positive impact