At NexusTours, we offer more than just a job—we guarantee a life-changing experience.
As part of GoNexus Group, we are leaders in the tourism and technology industry, dedicated to making vacation dreams come true.Are you ready to create unforgettable vacation experiences?We are looking for a Guest Experience Specialist in Tulum, Quintana Roo, someone passionate about tourism, with a strategic vision and the ability to positively impact our clients.
If you're ready to enhance customer experiences and provide premium services, we want to meet you!What's in it for you?Competitive salary + bonuses.Benefits above the law.Continuous training.A good work environment and opportunities for professional development.Perks like medical insurance, Epic Days, and exclusive discounts.A people-centered culture where you can thrive personally and professionally.What will you do as a Guest Experience Specialist?Handle client requests, resolve issues, and provide outstanding service while ensuring customer satisfaction.Represent NexusTours by offering premium services and tours to enhance customers' vacations.Ensure travelers receive the best advice about tours and activities, guaranteeing a customer-centric experience.What do we expect from you?Must-haves:At least 2 years of experience in Concierge, Guest Relations, Front Office, or similar Customer Service roles.Proven experience in conflict resolution and mediation.Knowledge of Complaint Reports, Incident Reports, and/or Accident/Illness Reports.Advanced skills in Office Suite (Teams, Excel, Word, Outlook).Knowledge in SalesForce.Excellent English communication skills (spoken and written).Strong interpersonal and customer-oriented skills.Nice-to-haves:French language skills (desirable).Vehicle for mobility.Why join us now?Every day, we create experiences that transform the lives of our guests and our team members.
Your talent can make someone's vacation unforgettable!
Don't wait any longer—be part of our mission and help us continue making dreams come true around the world.Apply today!Send your CV to ****** or apply directly through this platform.NexusTours is proud to be an equal opportunity workplace.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.#J-18808-Ljbffr