.Job DescriptionJOB PURPOSETo act as the ambassadors of the hotel, providing guests above-and-beyond services to ensure their experience will be worth remembering.The Guest Relation Associate shall be responsible for the preparation of arrival and departure of guests, profile database maintenance, Le Club Accor/Accor Advantage Plus/Frequent Flyer Membership, and Long-stayer Programs. Must be fully conversant with the technicalities of each program and ensure that effectiveness is maintained throughout.The Guest Relation Associate will provide an engaging experience to guests staying at Pullman Hotel and shall also be responsible for making a rapport with them to gain loyalty, keeping in mind the objectives, performance, consistency, and quality standards established.EXECUTIVE RESPONSIBILITIES & EMPOWERMENTTo provide a courteous, professional, efficient, flexible, and upscale service at all times, following the standards laid down by the department.In the position of Guest Relations Associate, to lead, meet goals and objectives put in place by the hotel (Novotel).To develop high-quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage trustworthiness.To ensure effective implementation of all departmental, human resource, finance, and safety system policies and procedures.To execute efficient and effective day-to-day communication and administration between different departments resulting in a highly motivated, flexible, and welcoming skilled workforce.To be entirely malleable and adaptable with regards to working hours and rotation, if required.To maintain appropriate standards of conduct, uniform, hygiene, and appearance during operational hours.KEY OPERATIONAL RESPONSIBILITIESPeople ManagementTo create a positive and encouraging working environment to promote and develop teamwork.To utilize and develop communication tools and channels for the dissemination of information and workflow in the section, Rooms Division, and all other departments.To coordinate and communicate effectively in the hotel, within the department, and with other departments in order to build good interdepartmental relations.To be a role model in terms of conduct with colleagues, sincere and respectful while interacting with other members of the team.Guest LoyaltyResponsible for lobby presence at all given times to assure all guests are being looked after well and their questions/doubts have been answered accurately.To be regularly available in the hotel lobby managing the flow of guests and keeping waiting times to a minimum.To establish a warm and personalized relationship with all guests contributing to their sense of welfare, allegiance, and loyalty.To prioritize guest relations while taking care to respect administrative procedures as well.To anticipate guest needs, taking them into consideration and execute an appropriate action