Guest Relations Executive

RESPONSIBILITIES:- Answer and provide assistance to emergency phone calls; - Resolve all issues happening on the ground; - Double-check the details for each service with the suppliers (guides, drivers, restaurants, chefs, instructors, etc.)
and, if needed, with the clients on the day of the service; - Double-check with the hotels the details of clients' reservation prior to their arrival, as well as on the day of arrival; - Daily follow-up with the clients; - Ensure that all suppliers meet Perfetto Traveler's standards; - Design and oversee Perfetto's Welcome/Farewell procedures and extend those to the clients; - Contact the clients upon arrival and prior to departure; - Follow up with the clients, Operations Department, and CEO in the event of an emergency.JOB REQUIREMENTS:- At least 1-year work experience in the customer service, particularly in the high-end travel industry; - Full professional proficiency in English and Italian; - Meticulous attention to details; - Understanding of the needs of a very sophisticated, affluent, upscale clientele; - Professional, proactive, resourceful, positive, team-oriented attitude; - Ability and willingness to take direction as well as be self-motivated and work independently; - Computer literate, knowledge of MS Office.- Experience as a concierge is a plusKEY RESULTS:- Increase clients' satisfaction of the services provided by Perfetto Traveler; - Successfully solve anyissues happening on the ground to the clients' satisfaction; - Reduce the number of refunds requests.- **Please submit your CV and cover letter in English.
Submissions in other languages will not be considered.
**_**Salary**: From $15,000.00 per monthWork Location: Remote