Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.**This vacancy is also eligible for the following Employee Benefits.**
- 401(k) Retirement Plan with up to a 5% employer match for RFT/RPT.
- NAF Pension Plan that is portable to other qualified government agencies. (May be eligible to buy back military service time).
- International medical and dental insurance (on/off base).
- Inexpensive life insurance covers up to 3x your annual salary.
- Short Term Disability Insurance up to 60% of your salary.
- Leave Donation Program for life's emergencies.
- Professional training and development curriculum in technology and leadership.
**Major Duties**:
**NONAPPROPRIATED FUND POSITION DESCRIPTION**
**JOB TITLE: Desk Clerk**
**BUSINESS TITLE: Guest Services Agent**
**FLSA STATUS: NON-EXEMPT**
**JOB SERIES: 1173** **PAY LEVEL: NF-01/02**
**INTRODUCTION**:
This is a developmental position from NF1 to NF2. At the entry level, the incumbent serves in the developmental capacity performing duties under closer than normal supervision. To be the target grade level, the incumbent must have one year of hotel desk clerk experience, be a certified Front Desk Representative from American Hotel and Lodging Educational Institute, complete all the necessary trainings, and be able to perform the duties in this position description independently. The supervisor must recommend the incumbent prior to advancement to the target grade level. This position will advance to the target level without competition.
**DUTIES AND RESPONSIBILITIES**:
Performs the full range of administrative duties at hotel front desk independently. The duties include but not limited to: Accepts reservations, registers guests, assigns rooms, issues keys, calculates and posts all charges to guests' account, presents statement, and collects payment. Maintains eligibility lists for rooms. Answers and operates telephone system. Sells retail merchandise and alcohol beverages. Prepares reports concerning reservations. Maintains records of inventory of supplies and property. Answers questions about location of activities and tourist attractions in Okinawa.
Responsible for change fund and its corresponding reports. Conducts yen/dollar conversion/reconversion operations along with appropriate documentation. Coordinates with ARMP (Army Recreation Machine Program) on cash related issues with gaming machines. Provides jackpot payouts to customers as required. Receives and attends to guests' inquiries, complaints, and requests.
Advises leaders of any maintenance or guest problems. Calls emergency maintenance if warranted. May perform room inspections and prepare deficiency reports. May coordinate handling and movement of furniture and supplies between rooms.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.
Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
Performs other related duties as assigned.
This is a white-collar position where occasional lifting up to 20lbs may be required.
**Qualifications**:
**BASIC REQUIREMENTS**:
1. Must be at least 18 years of age AND have graduated from high school or been awarded a certificate equivalent to graduating from high school; OR have completed a formal vocational training program; OR have received a statement from school authorities agreeing with preference for employment rather than continuing education. (Valid documentation will be required upon hire).
**QUALIFICATION REQUIREMENTS**:
- Ability to operate personal computer.
- Ability to communicate effectively in English both orally and written.
- Ability to identify and resolve problem areas and recommend or execute solutions.
- Must complete the Cash Handling Training Course before handling cash and a refresher course once per year.
- Must be able to perform prolonged standing,