.Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.**This vacancy is also eligible for the following Employee Benefits.**- 401(k) Retirement Plan with up to a 5% employer match for RFT/RPT.- NAF Pension Plan that is portable to other qualified government agencies. (May be eligible to buy back military service time).- International medical and dental insurance (on/off base).- Inexpensive life insurance covers up to 3x your annual salary.- Short Term Disability Insurance up to 60% of your salary.- Leave Donation Program for life's emergencies.- Professional training and development curriculum in technology and leadership.**Major Duties**:**NONAPPROPRIATED FUND POSITION DESCRIPTION****JOB TITLE: Lodging Facility Manager****BUSINESS TITLE: Guest Services Manager****FLSA : Exempt****JOB SERIES: 1101 PAY LEVEL: NF-03****INTRODUCTION**:This position is located in the Marine Corps Hospitality Services, MCB, Camp S.D. Butler. The Guest Service Manager is responsible for the daily operation of the Guest Reception Desk, Sundry Retail, and the facility breakfast program in the continuing effort to deliver outstanding guest service and financial profitability.**DUTIES AND RESPONSIBILITIES**:The Guest Service Manager will ensure compliance with all Inns of the Corps brand standards and Marine Corps Policy.Exercises the following supervisory authorities and responsibilities. Reviews and directs the work of Hotel Desk Clerk Supervisor, Desk Clerk Leader, and Guest Service Attendants to ensure compliance with brand standards, policies, directives, and sound business practices. Monitors and develops team member performance including but not limited to, providing supervision, scheduling, conducting counseling and evaluations, and delivering recognition and rewards. Ensures team members have current knowledge of hotel products, services, facilities, events, pricing, and policies and knowledge of the local area and events. Recruits, interviews, and trains team members.Meets and greets guests and respond to guest inquiries, requests, and issues in a timely, friendly and efficient manner to resolve guest concerns. Ensures group reservations, room blockings, billing, and other special requirements are accurate and accommodated to maximize revenue. Works closely with the Lodging Facility Manager and MCIPAC Protocol Officer in coordinating reservations for distinguished visitors and high-ranking military and civilian guests to ensure quality and appropriate accommodations and services