Guest Support

**About HostGenius**:HostGenius is a dedicated team of real estate experts, property managers, designers, travellers, operations specialists, hospitality professionals and enthusiastic locals who are passionate about managing rental properties.**About the Opportunity**:This exciting opportunity allows you to join the collaborative and innovative team with Vancouver's fastest growing start-up. This role is fully remote which provides you with the flexibility to work from home. As a part of the Inbound Support Team, you will be a critical part of ensuring client satisfaction.**Hours**:Full-time and part-time role available.Full-time: 3PM-11PM PST & 11PM-7AM PSTPart-time: 11PM-7AM PST**Responsibilities**:- Guest communications (mostly messaging, sometimes calls)- Homeowner communication- Answering top 20 questions and/or connecting with their dedicated client success manager- Booking management- Calendar management- Coordinate with housekeeping regarding repairs and maintenance coordination**Qualifications**:- High level of expertise in hospitality- Experience in the industry (i.E. hotels, restaurants)- Proficient computer skills- Willingness to learn and work within a team- Strong customer communication skills- Strong problem solving skills and critical thinking- High level English competencyIf you have relevant experience and have a passion for customer service, we encourage you to apply!**Job Type**: ContractPart-time hours: 20-40 per week**Salary**: $21,130.08 per monthApplication Question(s):- Are you completely fluent in English?**Experience**:- Customer Service: 3 years (preferred)- Hospitality: 3 years (preferred)Shift availability:- Night Shift (required)Work Location: Remote