A Solutions Engineer at GumGum acts as a pivotal technical problem solver, leveraging knowledge of publisher's integration types.
This role requires a significant understanding of the strategic partnerships team's needs and customers.
As a trusted team member, the Solutions Engineer sets an example by handling both trivial and mid-level technical matters and contributing to new documentation.
This individual is well-versed in discrepancy management and continuously sharpens their technical knowledge.
This supply-focused individual should possess a knowledge base of the technologies, processes, and strategies involved in managing and optimizing publisher relationships, ad inventory, and revenue streams.
What You'll Achieve
Support the North America Publisher Success team on technical publisher issues, including ad placement, advanced metrics reporting, and discrepancies.
Provide pre-sale technical support to the North America Publisher Partnerships team.
Lead technical publisher calls for onboarding and troubleshooting.
Advocate for Publisher team needs to Product/Engineering teams.
Influence product decisions and priorities by working with cross-functional stakeholders.
Resolve JIRA tickets from the Publisher Support queue promptly.
Develop best practice documentation and educational materials.
Resolve discrepancies using data analysis and technical expertise.
Collaborate with JAPAC & EMEA counterparts for knowledge sharing.
Skills You'll Bring
Bachelor's Degree or similar educational certification.
1-2 years of experience in technical support and troubleshooting.
Experience in AdTech industry and with SSPs preferred.
Proficient with Web Developer Tools.
Basic understanding of HTML, CSS, and JavaScript.
Knowledge of ad servers/SSPs (Google Ad Manager, Xandr).
Familiarity with auction-based ad-serving methodologies such as OpenRTB and Header bidding.
Ability to explain technical concepts to non-technical audiences.
Excellent presentation skills.
Detail-oriented, solution-focused, resourceful, and independent.
Ownership mentality and ability to perform under pressure.
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