H2O Associate Customer Service Representative

OverviewPrimary responsibilities include designing irrigation systems and providing customer support in resolving property design or product technical issues over the telephone during our high season.ResponsibilitiesUsing CAD and other software, design irrigation systems in compliance with local, state, or regional codes.Evaluate customer design requests for irrigation requirements and design intent.Analyze and resolve irrigation design problems creatively, accurately, and efficiently.Create irrigation system designs with minimal assistance.Perform routine general administrative tasks like reporting and recording design-related information, including data entry in the customer database.
May assist in general tasks within the RBTS group.Assist with identifying areas of need and proposing appropriate solutions.Meet and comply with department and company policies, procedures, objectives, and regulations.QualificationsMINIMUM QUALIFICATIONS:Technical education certificate required.Experience using CAD programs; understanding of technical concepts.Able to understand written English at an intermediate level.Basic knowledge of MS Office tools and Adobe Acrobat.Work well in a team environment; customer service-oriented.Creatively solve problems; capable of handling various projects or tasks at the same time (multitasker).DESIRED QUALIFICATIONS:BA/BS Degree in Architecture, Civil Engineering, Agronomy, or similar education.Telephone customer service experience.#J-18808-Ljbffr