.ENGIE Mexico, Energy at the service of the countryWe are committed to providing energy and better living conditions to the Mexicans that we proudly serve.We act to accelerate the energy transition towards a carbon-neutral economy, by reducing energy consumption and developing more environmentally friendly solutions.Our purpose brings to the whole society, represented by our employees, customers and shareholders, reconciling ENGIE's business model with a positive impact on planet and people.Our key figures in Mexico:25 years presence in Mexico2.5 million Mexicans supplied with one of our energy solutions20,000 jobs (direct and indirect)31% of women in leadership positions3.42 USD Million of investment in Mexico1st Private Buyer of Natural Gas in Mexico2nd Natural Gas Distributor in Mexico10 natural gas distribution areas+650,000 customers in Natural Gas Distribution in residential segment4 Natural Gas Transport Companies with +1,300 km of gas pipelines2 Power Generation Plants with 280 MW based on natural gas1 GW of 100% clean energy generated by 2 wind and 6 solar plants.Head of Back OfficePurpose of the Position:As Head of Back Office at GEMS Mexico, you will be responsible for creating and running the back office for B2B Supply and Energy Management activities, allowing for secure, robust and efficient processes supporting strong development plan.Responsibilities and Job Functions:Create B2B supply and energy management back-officeDefine scope of activitiesChallenge existing processes and build transversal processes when relevantDefine and implement appropriate set of toolsPropose and implement new organizationEnsure appropriate change managementRestructure billing operations, in line with GEMS' standards and best practices ("Smart Billing Project")Structure and implement processes, tools and organizationBuild relevant KPIsEnsure appropriate change managementDeliver high-quality back-office service to front-office teamsEnsure efficient workflow from contract signature to billing and payment recognitionCarry out daily market operations, ensuring compliance with company policies and country regulationsActively contribute to major projects of the organization to foster digitalization and continuous improvementETRM implementationSAP upgradeLaunch of new business segmentsH&SEnsure strict compliance with HSSE Group guidelines to prioritize safety and sustainability.Promote a collaborative working environmentOccupational Profile:Required educational background: A pertinent university degree (an MBA is advantageous).Experience: 5 years of experience in equivalent positionTechnical skills:Excellent knowledge of Energy marketsExcellent understanding of utility industry and energy procurement within client organizations.Proven experience in managing sales organizations, especially for complex products.People management skills to lead geographically diverse teams across various customer segments and products