Head Of Customer Service Laboratory

Detalles de la oferta

As an innovative technology leader in coolant and lubricant solutions, Blaser Swisslube drives entire industries. With our Liquid Tool, a unique combination of expertise, products, and services, we help customers achieve their goals and remain competitive. The culture of our family-run and globally active company with Swiss roots is characterized by trust, personal responsibility, and a cooperative working climate. Become part of our 600 employees – so things work not only for our customers, but also for you.
To supplement the department, we search for you as:
Working supervisor of customer service/quality control laboratoryEnsures quality being met by suppliers and production departmentEnsures customer samples and QC is tested efficiently, accurately, and on timeProvides technical support to end users, distributors, and Blaser Sales/Service teamSupports and/or leads assigned Customer Service ProjectsRecruits, interviews, hires, and supervises lab techniciansEnsures latest lab procedures are followed per defined BMS processesProvides annual Appraisal Interviews for Lab techniciansResearches/purchases laboratory equipment and supplies for USA and Mexico laboratoriesProvides support to the Mexico labIndicators for the appraisal of achievements:
Projects assigned completed according to scheduleAccuracy of workVolume of workEffectiveness of supervisory roleYour profile:
B.S. Chemistry, Chemical Engineering or equivalent experience5+ years laboratory work experienceSupervisory experience or trainingWilling to travel for occasional special assignments and/or trainingComputer literate with typing ability, MS Office, CRM software (Microsoft Dynamics or other)Ability to effectively communicate with customers and employees both locally and internationallyStructure oriented – works according to processSelf-organized & self-motivatedYour opportunity:
We're offering a challenging and dynamic position within a motivated team. Cooperation that's based on trust, openness, and mutual respect. Modern infrastructure in an attractive working environment.
Salary Range: $80,000-$90,000

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