Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.Our client, a performance-based email marketing agency, delivers exceptional retention marketing for brands that want to stand out in an inbox. The team specializes in creating high-impact email campaigns that combine custom-crafted content with strategic segmentation and continuous optimization. Working with distinguished clients across e-commerce, we've achieved significant revenue increases through our data-driven approach to email marketing.Role OverviewAs Head of Operations, you'll drive our agency's operational excellence and team performance. This role combines creative oversight, team leadership, and operational management to ensure we consistently deliver outstanding results for our clients.Key ResponsibilitiesOversee day-to-day agency operations and workflow managementDevelop and implement processes to improve business efficiencyReview and maintain quality standards for all email campaign deliverablesHandle client relationships, expectations, and complex requestsMonitor project timelines and ensure on-time deliveryManage and mentor team members, helping clear blockers for performanceLead implementation of new tools and technologiesManage resource allocation and team capacity planningMinimum Requirements5+ years of experience in a creative agency, preferably in email marketingStrong eye for design and understanding of email marketing best practicesProven track record in creative operations or project managementExperience with project management tools and CRM systems; Klaviyo is a big plusExcellent problem-solving and analytical skillsExperienced in building, managing, and developing high-performing teamsOutstanding communication and interpersonal abilitiesAdditional InformationRemote Working for US CompanyExposure to new technology & trendCompetitive Salary: 1800 - 3000 USD per month#J-18808-Ljbffr