.Are you a technology innovator with a passion for operational excellence? Do you thrive on bridging the gap between business needs and cutting-edge solutions? Chubb is seeking a dynamic leader to head our Global Operations team, focusing on Core Application Integrations, API Management, and Business Process Management (BPM). This isn't just a job—it's an opportunity to transform how technology empowers our business.Key Characteristics of the RoleLead with Integrity & Strategic Vision:Foster a collaborative and results-oriented culture built on focus, open communication, and ethical practices.Drive the strategic execution of our global operations, championing ownership and accountability to ensure Integration Platforms within Global Core Platforms Engineering achieve their objectives.Operational Maestro:Manage & Optimize Operations: Oversee planning, direction, and coordination of support and maintenance for medium to large-scale integration platforms, utilizing your expertise in API Management tools, Integration platforms (e.G., MuleSoft, Boomi), and Scripting languages (e.G., Python, Bash). Ensure high-quality delivery within budget and timeframes.Champion Service Excellence: Design and implement a comprehensive IT Operations Service Management framework, leveraging your knowledge of the ITIL framework, ServiceNow, and Monitoring & Alerting tools. Ensure 24/7 availability aligned with defined SLAs and SLOs, and lead efficient incident management.Modernize Operations: Leverage Docker and container orchestration tools (e.G., Kubernetes) to manage deployment and orchestration of containerized applications. Ensure timely availability of products and services in production and non-production environments.Strategic Platform Support & Continuous Improvement:Drive continuous support for strategic technological platforms across business segments.Champion cross-functional project success through adherence to Chubb's program delivery framework.Identify, recommend, and implement best practices to streamline full-scale ITSM services and enhance business continuity.Team Builder & Collaborator:Build a Global Team: Expand Chubb's Operations engineering team across the US, India, Greece, and Mexico.Structure for Success: Establish a robust structure for continuous service delivery and operation, adapting roles and responsibilities for a high-functioning team.Partner with Delivery & Stakeholders: Engage with delivery teams to establish optimal monitoring and alerting strategies. Collaborate with stakeholders to ensure operations align with current and future business needs.Data-Driven & Compliance-Focused:Ensure Compliance: Uphold corporate technology standards, guidelines, and best practices regarding information technology, application security, data privacy, data integrity, and architecture.Data-Driven Decision Making: Establish dashboards using ServiceNow and other tools for platform and service health visibility