We're looking for a motivated and driven Head of Operations in Mexico (f/m/d), who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. For the upcoming years, we expect further growth in Latin America which is why we want to expand our strong, dynamic, and ambitious team in Mexico.
This position will be based in Mexico City and starts as soon as possible. As Head of Operations for such a large market you will lead a team, that will be accountable of providing a World Class service for customers and partners.
Your Tasks - Paint the world green
- You develop and motivate a strong and steadily growing team that is to ramp up our operations for FlixBus in Mexico
- You build an Operations hub from the ground up to achieve operation and customer excellence, with the support from our HQ in Germany
- You develop long-lasting relationships with our bus partners
- You are responsible for our Operations KPIs and implement processes that deliver on our targets
- You are responsible for onboarding new bus partners and launching new lines
- You are responsible for the running operations and manage quality standards
- You identify risks that can disrupt our operations and find solutions to them
- You work closely with the rest of the team in analysing our data and processes. We will constantly be challenging the status quo and strive to improve
- Be a driving force in the launch of FlixBus in Mexico, shaping the future of transportation with innovation and enthusiasm
Your Profile - Ready to hop on board
- Minimum of 10+ years of relevant work experience
- Degree, or equivalent, in transportation, business administration, economics or a related field
- A proven track record of strong results in a similar role in the transport and/or bus industry is a strong plus
- Capacity to design and implement policies and processes. Process oriented person
- Proven track record on project management and running operations for a global player is a strong plus
- Staff planning, coordination and leadership experience is considered is strong plus
- Accuracy and punctuality in carrying out tasks
- Ability to juggle multiple tasks and projects with strict deadlines
- Strong drive, self-motivated, accountable and entrepreneurial
- Ability to make decisions and act autonomously while escalating when necessary
- You have the skills to adequately deal with different stakeholders (e.g. business partners, bus drivers, station managers, or regional authorities) with high social and negotiation skills
- Readiness for travelling when needed
Our Perks - More than just a job
- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
- Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
- Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
- Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
- We're not only green in color. We're building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
- Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on UrbanSportsClub memberships.
About Flix
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world - and our journey has just begun.
- Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.
The following video shows our amazing success story:
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