.Head of Support (Northern Central America and Mexico)Please note fluency in both English and Spanish is required for this position. Candidates who do not command either of the languages will not be able to be considered.All NRC employees are expected to work in accordance with the organisation's core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships.The purpose of the Head of Support position is to ensure that all support functions are providing high quality and efficient support to programme implementation.Generic ResponsibilitiesThe following is a brief description of the role:Line management for support managers such as Finance, HR & Admin, Logistics and ICT.Member of the Country Management Group (CMG).Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements.Facilitate the support function's strategic input to the development of the Country Strategy and Plan of Action.Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans.Responsible for ensuring quality and timely support to project implementation.Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs.Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation.Specific ResponsibilitiesCreate collaborative and supportive working relationships between support and programme teams in all offices, ensuring respectful communication and timely responses.Build the skills, leadership and strategic vision of the support function managers to set up policies and processes, to think creatively and develop cost and time effective support systems at national level.Ensure support team competency (skills and knowledge) in the implementation of cash-based interventions and market based programmes during emergency, recovery and protracted crisis contexts.Ensure that NRC NCA operates within all relevant national laws, and complies with all regulations including those related to the labor law.At the request of the Country Director, participate in the investigation of allegations of suspected fraud or misconduct and produce required reports.Accountable for corruption mapping and mitigation practices and procedures in the operation.Support and lead organizational development and change management processes.Generic Professional CompetenciesMinimum 4 years' experience in a senior management position in a humanitarian/recovery context.Experience working in complex and volatile contexts.Allocation of resources and costs expertise.Documented results related to the position's responsibilities.Knowledge of market analysis and cash-based interventions.Knowledge about own leadership skills/profile.Fluency in English and Spanish, both written and verbal