.The Infrastructure Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team. The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.**Responsibilities**:- Develop strategies to meet business strategy goals and demonstrate in-depth understanding of how Technology Infrastructure integrates within the overall technology function to achieve objectives- Lead and motivate a team, conducting managerial responsibilities such as performance evaluation and management, employee selection, compensation, budget management and resource planning- Provide services by using insights from stakeholder/partner relationships, actively seeking information to understand issues, expectations and needs- Ensure essential procedures are followed and contributes to defining standards and recommend reengineering efforts for continuous improvement- Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources- Persuade and influence others through communication and diplomacy skills and negotiate with external parties as needed**Qualifications**:- 10+ years of experience in a technology infrastructure role with experience in people and project management and selected infrastructure technologies- Experience in financial services or large complex and/or global environment preferred- Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience- Proven ability to develop projects required for design of metrics, analytical tools, benchmarking activities and identification of best practices- Proven analytical, diagnostic and multitasking skills with focus on execution and attention to detail- Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment- Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements**Education**:- Bachelor's degree/University degree or equivalent experience- Master's degree preferred**Job Purpose**:Reporting to CTI Production Operations Global Head & CTI Mexico Head, this role is responsible of leading operational production services in Mexico Region, currently consisting of the Command Center 24x7 operations, Batch Management functions, Legacy Deployment Management, oversight of Incident, Problem and Change Management procedures and operations, to ensure stability on Citi Technology Infrastructure and commitment on high quality services focused on the business and customers