**Vacante para la empresa BACK OFFICE DE CHIHUAHUA en Av Universidad -Chihuahua, Chihuahua**:
We are seeking a dedicated Virtual Insurance Verification Officer responsible for obtaining benefit verifications and authorizations efficiently and accurately for multiple clinics. The role requires excellent customer service skills while multitasking in a well-lit professional office setting with high-speed internet and a quiet work environment. A high level of professionalism and work ethic is essential.
**Key Responsibilities**:
- Answering phone calls and addressing patient questions.
- Verifying appointments and ensuring proper patient information.
- Checking benefits and verifying insurance policies.
**Essential Skills and Qualifications**:
- Experience with benefit verification and authorization.
- 2+ years of Medical Front Office experience; outpatient rehab office experience preferred.
- Proficient computer and typing skills with relevant software knowledge.
- Exceptional written and verbal communication skills.
- Excellent customer service skills with formal training.
- Ability to handle inbound and outbound calls effectively.
- Ability to work independently and take initiative.
- Strong organizational skills and the ability to multitask across several EMR systems simultaneously.
- Ability to interact with patients and clients in a caring, respectful, and empathetic manner.
- Minimum of 2 years of experience in an insurance role within a medical office environment.
- Ability to maintain a calm, professional demeanor in challenging situations.
- Strong collaboration, facilitation, and communication skills.
**Nível de educación deseada**:
Básica
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Atención al cliente
**Industria**:
Call Centers / Telemarketing
**Habilidades**:
- health insurance
- claims
- ingles