Heishop Triage Coordinator

**Monday to Saturday.****This role will allow incidents, bugs and defects to be managed appropriately and also allow resource for testing e-commerce elements of Heishop business requirements as managed by the IT B2B Lead and Product Owner. This role will also support the Customer Service dedicated team to guide them in how the customer interacts with the site.**- Acting as the 'go-to' person for the E-Commerce team providing a point of escalation and managing situations that require increased awareness or to offer help and guidance- Engaging in the resolution of incidents; bugs & defects, ensuring that business impact is fully understood, remediation action is taken in a timely manner and that business stakeholders receive regular updates.- Drive activity to ensure that root cause analysis is completed quickly, lessons are learnt and next steps / actions are followed up on.- Help non-technical colleagues with support when needed.- Performing role of Duty Manager out of hours (on rota), providing support and assurance for out of hours' major incidents affecting business continuity.**Requirements**:- Knowledge of SAP ECC.- Testing & quality assurance experience.- Ability to work to agreed deadlines.- You can communicate clearly and concisely with a broad and varied range of stakeholders.- Organized and structured, but not rigid in your approach.