Help Desk Analyst

**Main Responsibilities.**
- Communicate with non-IT and IT specialists alike to ensure customer and service level standards are met.
- Contribute to definition of training documentation and training plans.
- Have a focus in IT solutions, aiming for quality and looking for first call solutions.
- IT infrastructure support.
- Participate in agreed infrastructure projects.

**Qualifications.**
- Previous experience in a service desk analyst role (aprox 1-3 years).
- Prioritize and complete tasks.
- Excellent troubleshooting skills coupled with a "can do" attitude towards problem-solving.
- Proficiency in English.
- Experience in ERP systems desirable.

Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.

**About us**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**

**The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we manage it. We do better today than yesterday - everyday.**

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