**Key Responsibilities**
- Communicate courteously and optimally with non-IT and IT specialists alike to ensure customer and service level standards are met successfully
- Contribute to definition of training documentation and training plans
- Ability to think in terms of IT solutions and influence pro-actively, aiming for quality and seeking first call solutions
- IT infrastructure support
- Participate in agreed infrastructure projects
**Qualifications**
- Previous experience in a service desk analyst role (approx 3-5 years)
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Excellent troubleshooting and analytical skills coupled with a "can do" attitude towards problem-solving
- Proficiency in English
**ABOUT US**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**
**The PPG Way**
Every single day at PPG:
**We partner with customers to create mutual value.
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We are insightful, dedicated and proactive.
We have intimate knowledge of the market and our customers.
We focus on practical solutions that make a difference.
**We are "One PPG" to the world.
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We are better and stronger together.
We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
**We trust our people every day, in every way.
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We enable and empower our people to make the right decisions.
We are inclusive, transparent and respectful.
Our feedback is clear and actionable.
**We make it happen.
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We have a passion for winning.
We achieve.
We deliver with discipline and integrity.
We bring our best energy to our work.
We decide and act intelligently and quickly.
**We run it like we own it.
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We respect one another by being responsible and accountable.
We always act in the best interest of our company, customers, shareholders and our communities.
**We do better today than yesterday - everyday.
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We continuously learn.
We develop our people to grow our businesses.
**PPG Way: (**Click here to learn more about the PPG Way**)**
Benefits will be discussed with you by your recruiter during the hiring process.