As a Help desk analyst, you will make use the ITIL methodology best practices of Incident, Problem and Knowledge Center support as you provide customers with support about IT services. You will work out of a Regional Technology Center office; you will report to the Help desk manager in charge. It is important to fluently speak and write in English.**Main Responsibilities.**- Resolve technical problems.- Document and track problems to ensure resolutions for customer.- Participants will rely on instructions and pre-established guidelines to help users and will receive on-the-job training.**Qualifications.**- 1 to 3 years of IT support experience.- IT basic experience.- Advanced English skills.- Microsoft Office experience.- ASM or ServiceNow experience desirable.Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.**About us**:**PPG: WE PROTECT AND BEAUTIFY THE WORLD****The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we manage it. We do better today than yesterday - everyday.**PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.**About us**:PPG: WE PROTECT AND BEAUTIFY THE WORLDThe PPG WayEvery single day at PPG:We partner with customers to create mutual value.We are "One PPG" to the world.We trust our people every day, in every way.We make it happen.We run it like we own it.We do better today than yesterday - everyday.Benefits will be discussed with you by your recruiter during the hiring process.