.Why SoftwareOne?Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business, and for the employees around you.
SoftwareOne employees are energized, agile, and laser passionate about delivering special Customer Happiness and results.
Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness.
We are low ego.
Our leaders operate with a high level of Team but can work at Speed lead change in a global economy.
We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.
Our 8,700 employees support our approximately 65,000 customers in their digital transformation.The roleWe are thrilled to announce an opportunity to join our team as:Help Desk AnalystScope: Full-time | On siteWhat Makes This Opportunity UniqueAs a Helpdesk Support Analyst, you will be part of a fast-paced, dynamic team, passionate about providing outstanding technical support and contributing to the smooth operation of our systems.
This role offers an exciting opportunity to work in a company that values career growth, personal development, and teamwork.
You'll be at the forefront of our dedication to delivering top-tier customer service, helping our teams work efficiently while gaining valuable experience in the IT support space.Key ResponsibilitiesProvide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues.Manage incoming support requests, prioritize tasks, and follow up to ensure timely resolution of issues.Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications.Respond to helpdesk tickets via email, phone, or chat, offering solutions and advancing issues to higher-level support when necessary.Assist with system maintenance tasks and software installations as required.Record detailed information about support activities, including steps to resolve issues, solutions, and user guides.Collaborate with IT and other departments to ensure smooth IT operations and identify areas for improvement.Ensure that all helpdesk processes and standard methodologies are followed to maintain an efficient support environment.What we need to see from youProfile RequirementsTechnician, Technologist, or Professional in Systems Engineering, Electronic Engineering, Software Engineering, or related fields.Previous experience in a helpdesk or technical support role, providing on-site or remote assistance.Solid understanding of operating systems (Windows, macOS, Linux) and hardware troubleshooting.Required SkillsProficiency in solving hardware and software issues, including printers, VPN connections, and network-related problems.Familiarity with ticketing systems and incident management tools (e.G., ServiceNow, JIRA, or similar)