Help Desk Coordinator 2(R)

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Category (For Job Seekers)
Information Technology
Location
Job Description
Help Desk Coordinator 2
Help Desk Coordinator 2 Education : Bachelor in Computer Information Systems, Engineering, Technician , Computer Applications or equivalent. Experience: Experience in call center or customer service environments Account Administration experience is a plus. Strong troubleshooting skills. Basic knowledge of printers, PC hardware and software is desired. English 80% (spoken and written) Skills/Knowledge : Experience in delivering Level I support services such as password resets , system access administration Exposure to Oracle database a plus. Responsabilities / Activities : Delivering technical customer support; answering phone calls, chats and e-mails both in English and in Spanish. Analyzing the 'content' of the call or email to determine if an incident needs to be logged in a database and then dispatching it to the corresponding support group. Account Administration for different tools .
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