Help Desk Coordinator 2(R)

Help Desk Coordinator 2Education:Bachelor in Computer Information Systems, Engineering, Technician, Computer Applications or equivalent.Experience:Experience in call center or customer service environments.Account Administration experience is a plus.Strong troubleshooting skills. Basic knowledge of printers, PC hardware and software is desired.English 80% (spoken and written).Skills/Knowledge:Experience in delivering Level I support services such as password resets, system access administration.Exposure to Oracle database a plus.Responsibilities / Activities:Delivering technical customer support; answering phone calls, chats, and e-mails both in English and in Spanish. Analyzing the 'content' of the call or email to determine if an incident needs to be logged in a database and then dispatching it to the corresponding support group.Account Administration for different tools.#J-18808-Ljbffr