**Essential Duties and Responsibilities**- Review order package and all required documentation to confirm all requireddocumentation and applicable information is available for implementation.- Attend call(s) with the customer as coordinated by the Project Manager for informationgathering and/or validation with the customer.- Communicate effectively with the customer and/or vendor to understand their setup andbusiness needs.Resolution and general workstation management support.- Works with vendors for support with resolving issues- Collaborates to maintain a library of system-supporting processes and proceduraldocumentation.- Coordination of internal cross functional Managed Services Engineering to supportinstallation of MSx related services in current or future form including but not limited to.
**Desired Minimum Qualifications**Education and Experience:- Trade school/BA/BS or Associate Degree desired.- Experience in information technology, managed services, telecommunications or otherrelevant experience or college associate's degree.- Proficiency certification in one or more of the following: Office 365, Security Tools and allManage Services process platforms, competency, coordination and installation.- Any equivalent combination of education and experience.
**Necessary Knowledge, Skills, and Abilities**internal order database management systems, MS Word and MS Excel.- Proficient understanding of MS Operating Systems, Office 365, Backups, Firewalls andSDWAN.- Experience with supporting currently Microsoft Supported Server and Desktop operatingsystems- Experience with monitoring of ticketing system, prioritizing problems, supporting projects,and supporting enterprise level infrastructure- Experience working with inventory, supporting client hardware (workstations, laptops,printers, and other equipment)operating systems- An ability to convey technical issues and material to non-technical individuals- Experience with systems administration- Experience working with company and client documentation and storage procedures- Expert analytical and problem-solving ability for issue resolution.- Must be comfortable working in an accountable environment.- Highly organized, must be able to handle multiple tasks with speed and accuracy.- Expert in prioritizing activities and scheduling to obtain effective results.- Excellent relationship management skills.- Must be able to work independently.- Exceptional oral, written communication and presentation skills.- Strong ability to take ownership of the technical lifecycle of a service installation.Tipo de puesto: Tiempo completoSalario: $25,000.00 - $30,000.00 al mesHorario:- Lunes a viernes- Turno de 8 horasIdioma:- Inglés (Obligatorio)Lugar de trabajo: remoto híbrido en 83178, Hermosillo, Son.