Help Desk Junior (Remoto)

Create and update process documentation.
- Assignment, tracking and closure of technical support services provided to different clients of GSB Solutions.
These activities include:

- Access the ticket management system, for the services assignment.
- Request notification from the engineer in case any problem arises during the service.
- Record the services performed in the corresponding database or ticket management systems.
- These activities are not limiting.
- It is a position to gain experience in the labor area, especially for recent graduates who wish to obtain a first job.
- Verifiable experience, at least six months experience in IT or customer care service.
- Team player.
- Responsible and organized.
- Resourcefulness and proactivity.
- Time management skills and ability to prioritize work.
- Attention to detail and problem-solving skills.
- Have written and verbal communication skills.