Help Desk Leader - It

**SUMMARY**Responsible for the development of the Store Technical Support staff; responsible of 15+ staff teams. Performs activities associated with identification, prioritization and resolution of reported problems.**RESPONSIBILITIES**- Ensure that all phases of support are properly coordinated, monitor, logged, tracked and resolved properly.- Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports.- Maintain responsibility for development, growth and integrity of Store technical Support staff.**REQUIREMENTS**- Level of Formal Education:A Bachelor's degree (BA, BS) or equivalent.- Area of Study:Computer Science / Business Management- Years of Experience:Two to three years.- Type of Experience:Management and/or Experience at AutoZone- Special Certifications or Technical Skills:Fluent in English and Spanish.- Other/Preferred:Excellent communications skills, organizational skills, ability to learn new technologies.