Help Desk Leader - It

**SUMMARY**

Responsible for the development of the Store Technical Support staff; responsible of 15+ staff teams. Performs activities associated with identification, prioritization and resolution of reported problems.

**RESPONSIBILITIES**
- Ensure that all phases of support are properly coordinated, monitor, logged, tracked and resolved properly.
- Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports.
- Maintain responsibility for development, growth and integrity of Store technical Support staff.

**REQUIREMENTS**
- Level of Formal Education:A Bachelor's degree (BA, BS) or equivalent.
- Area of Study:Computer Science / Business Management
- Years of Experience:Two to three years.
- Type of Experience:Management and/or Experience at AutoZone
- Special Certifications or Technical Skills:Fluent in English and Spanish.
- Other/Preferred:Excellent communications skills, organizational skills, ability to learn new technologies.