.¿Buscas ser parte de una empresa innovadora, inclusiva y colaborativa, que valora tanto tu desarrollo profesional como el equilibrio entre tu vida personal y laboral, y que cuenta con diversidad de clientes líderes en varios sectores? Si es así, ¡descubre la vacante que Deintec tiene para ti e impulsa tu carrera en IT!Posición**:Microsoft 365 - Help Desk**Ubicación: MéxicoEsquema: Si vives en CDMX es un esquema híbrido en Azcapotzalco (3 días oficina y 2 días remoto). Si vives en otros lados de México, es remoto.Tipo de contrato: Tiempo indeterminadoHorario: Lunes a ViernesIdioma: 100% inglés**Propósito de la posición**- To ensure that the M365 services delivered as part of the M365, and Global Workplace Services organization meet the need of the business.- To design, build, optimize and maintain the service in a cost-efficient manner globally (Technical Senior M365 expertise)- To implement best practices and provide expertise following technical specifications and architecture design.- To participate in service development and the introduction of new products, services, or features part of M365- Responsibility for Operational Excellence regarding M365 Cloud services at Level 3**Responsabilidades**:- Support, configure, develop, maintain, and monitor M365 Services- Creation of technical concept documents, SOPs, and best practices for using M365 different line of products with a focus on Exchange, Teams and SharePoint Online targeting support teams and business stakeholders- Support L2 and L3 teams with M365 related issues on governance and technical matters.- Analyze and assess business requirements and solutions in the context of M365 keeping in mind security as a fundamental part of the solution.- Monitor M365 alerts and service health.- Handle change management around Microsoft updates to the M365 environment.- Provide best practices on how to use M365 products and services and establishing methods for reminding users of best practices.- Provide services and third level support in line with service level agreements.- Work with Evergreen activities, plan, communicate and perform the necessary steps to take a new feature or product into a sustainable service offering.- Support third party products that are part of the M365 ecosystem.- Acts as a Technical authority on topics related to M365 services**Key Interfaces**- Service Managers in the IT Regional Organisations- All Client IT Support Teams- MS Premier Support- Workgroup Development team- Security and Compliance- M365 L2 support**Required key skills (functional/technical)****Technical**- Experience in Exchange, Exchange Online, Defender for O365.- Experience with SharePoint Online in terms of administering and govern SharePoint online from administration point of view.- Good experience with other M365products like MS Teams, OneDrive for Business, Outlook, etc