.Role Location: Mexico**About CertifyOS**CertifyOS is an API-first, UI agnostic, end-to-end provider network management platform for credentialing, monitoring, licensing, provider health plan enrollment, and provider sourcing. We're an early-stage startup backed by top-tier VC funds and are looking to rapidly expand our footprint in the provider data space.CertifyOS was started by former Oscar Health employees who dealt with the pain points of scaling provider networks first hand-the lack of APIs, the sub-par tech stack, poor UX, and the piles of paperwork slowed us down. We built CertifyOS so that no other network management team will have to face the same pain points and bottlenecks that we faced.CertifyOS is uniquely positioned with integrations into 100s of primary sources, and is building a one-of-a-kind healthcare cloud that will reduce provider onboarding time from months to minutes.At CertifyOS, we operate as a team. We foster a collaborative environment where everyone's voices are heard, and your professional development is taken seriously. We take pride in our grit and are looking to add more purpose-driven team members who want to make a difference in building out the next generation of healthcare infrastructure.**About The Role**We're looking for a growth-minded Helpdesk Analyst who will thrive in a fast-paced startup environment and ready to give great customer service while helping protect the company assets. This role's responsibilities are to help manage the helpdesk and support users. You will work closely with the Manager of IT & Cybersecurity and the Director of Quality and Compliance to build and perform robust operations across the organization. They will serve as the primary cyber security and network management thought partner and will work closely with organizational leaders. This is a fully remote position reporting directly to the Manager of IT & Cybersecurity.**What you'll do**- Responsible for tracking user issues and asset management in (JIRA/ITGOAT) ticketing systems- Coordinate IT needs for executive meetings- Install, upgrade, and support all company laptops PC/Macbooks- Provide administrative support to user account creation and maintenance including granting user permissions, resetting passwords, and unlocking accounts- Provide regular communication to management and others, including an explanation of practices and methods used**What you'll need**- 1 year of experience in a professional technology environment.- Experience with various operating systems (Windows, Mac OS, and Linux)- Self-starter with the ability to independently resolve issues and deliver results- Demonstrated knowledge of basic Google (Sheets, Forms, and Slides).- Strong customer service ethic.- Ability to meet or exceed deadlines in a multi-tasking, self-directed environment.**Nice to haves**- Demonstrated experience in the U.S