At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams.
Over 100,000 companies rely on Nextiva for phone service and customer management tools.
We're not your parent's phone company.
Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone.
Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.
Today, Nextiva is the fastest-growing, privately held provider of cloud communications.
We don't study industry trends; we create them.
Business leaders look to Nextiva to equip their teams in the office and while working from home.
Nextiva is not just a tech company — we're the backbone of the economy.
By joining our global team, you're saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.
**We're actively looking for amazing people like you to join our team!
**
The Helpdesk System Administrator is the primary resource for the phone system, server administration and Windows/OS desktop Support.
This position is responsible for performing system maintenance including install, maintenance, backup, and ensuring the availability of computer systems.
In addition, this position is involved with computer security-related projects and assists end users with systems and phone issues.
**_ Job Responsibility: _**Helpdesk and End User Assistance**:
- Assist with Helpdesk and complete assigned ticket requests
- Onboard new employees
- Answer helpdesk tickets and respond to user issues
- Work with and complete assigned ticket requests
- Diagnose and repair hardware/software issues (OS and Windows)
- Take escalations of issues from other staff, especially in specialty fields
- Troubleshoot and perform maintenance of end point equipment
- Network and VPN Troubleshooting
**_Time Spent: _**50% **_Expected Outcome(s):_**
**_Job Responsibility: _**Maintenance and System Administration**:
- Cloud Administration of Office 365, Okta, Jamf, G Suite and other Systems
- Resolve user issues, maintain and administer servers
- Prevent system downtime
- Ensure user access to systems
- Audit System Usage
- Promote efficient running hardware for business needs
- Communicate system changes with supervisor, peers, and management
- Primary support of phone/telecom systems
**_Time Spent: _**30% **_Expected Outcome(s):_**
**_Job Responsibility: _**System deployment and Inventory Management/Purchasing**
- Installation, deployment, and maintenance of all staff Desktops and Laptops (Windows, Mac OS, and Linux
- Microsoft Azure and Intune, Autopilot Administration
- Handle and support equipment shipment and arrival
- Patch management of staff hardware/software
- Inventory management
**_Time Spent: _**20%
**_ Documentation and Process creation:_**
- Standardized work processes will ensure accuracy, completeness of end-user documentation, further ensuring documentation usability
**_Professional Competencies (knowledge, skills, and abilities): _**Knowledge**:Network hardware/equipment, Operating systems, Linux and Microsoft Servers, Phone solutions (VoIP), Office 365, Microsoft Intune, Autopilot, Azure Active Directory **Skills**:Effective time management skills Effective interpersonal and communication skills, strong customer service skills, strong troubleshooting and problem-solving skills.
**Abilities**:Effective listening Adaptable to dynamic environment Team focused Ability to produce under stressful situations Problem solving abilities Ability to manage multiple tasks and prioritize work to adhere to deadlines and identified time frames
**_ Education:_**
- Technical career or similar
- Advanced english
**_Experience:_**
- At least (3) years of system helpdesk support and system administration
**_Certification and License(s):_**
- MCSA preferred
- A+ preferred
**_System Experience:_**
- Quest Kace Systems Management Suite
- Jamf
- Linux
- Microsoft Azure Active Directory
- Microsoft Intune
- Office 365 Administration
- Google Apps/G Suite Administration
- JIRA Service Desk
- Okta
- Windows Active Directory
**So, why Nextiva?
**
Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries.
We're outpacing our competitors, and it's an exciting time to join our team.
If you're looking to join a fast-paced tech company with massive potential, Nextiva is the place for you.
Our 1,000+ team members worldwide embrace our promise of Amazing Service.
We're passionate about upholding our energetic culture of forward-thinking, caring, and simplicity.
Nextiva seeks diverse individuals who share our values and vision to help take us to the next level.
Nextiva provides an impressive benefits package and has a resilient company culture.
Glassdoor named us one of the Best Places to Work in 2020 nationwide.
Employees