.**_Please submit your resume in English._**The Company**Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?**J.S. Held is a global consulting firm providing technical, scientific, and financial expertise across all assets and value at risk. Our professionals serve as trusted advisors to organizations facing high-stakes events demanding urgent attention, staunch integrity, clear-cut analysis, and an understanding of both tangible and intangible assets. The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations**. **We have over 100 locations worldwide. We are highly committed to all members of our community, both employees and clients. Our organization focuses on promoting a sense of community and inspiring our people to achieve results that exceed goals.The Team and Job SummaryWe are seeking a HelpDesk Tier 1 to join our IT team. This is a unique opportunity for an entrepreneurial, highly driven person with a well-rounded skill set to join the IT team, whose responsibilities extend beyond those of traditional HelpDesk agent. The ideal person for this role will need to not only have a strong grasp of troubleshooting skills but also be flexible and a strategic thinker able to take on a variety of tasks.Job Responsibilities- Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues.- Performing root cause analysis and developing checklists for typical problems and recommending procedures and controls for problem prevention.- Creating and managing detailed tickets documenting requests, troubleshooting, and resolution of requests.- Escalate as it fits the situation to Tier II agents or as per Tier I lead´s instructions.Required Qualifications- Knowledge of Microsoft Office 365 (Outlook, Excel, Word)- Knowledge of Microsoft Windows 10- Knowledge of Cloud-based storage systems- Knowledge of Adobe Cloud products- Experience with FreshService or comparable ticket tracking system- Minimum of 2-3 years of job stability in a corporate support environment- Comfortable working during office hours in the Eastern Time Zone.Preferred Qualifications- Knowledge of ITIL a plus- Experience with Microsoft 365 Admin Center and Intune- Bachelor's degree preferred.J.S. Held is dedicated to becoming the global leader in providing multi-disciplinary consulting services to the construction, government, healthcare, industrial, insurance, energy, legal, and technology, communities. We have diverse practice areas including Construction Advisory, Financial Investigations, Forensic Accounting & Economics, Forensic Architecture & Engineering, Surety, Environmental Health & Safety, Equipment, Toxicology, and Building & Property Consulting, among other disciplines. J.S