Help Desk - Trilingual Agent

**Role description**:- Spanish / English / Portuguese- Ticket handling: Resolutions of issue by troubleshoot or transfer documentation- Call back: where procedure indicates so- Backlog handling- Chat handling: ticket logging- Web ticket handling: ticket logging**We offer**- Base Salary up to $23,500 MXN- Major Medical Expenses- Food Stamps- Vacaciones Bonus- Christmas Bonus- Food Aid- Daily attendance award- Life insurance- Funeral expensas insurance**Salary**: $18,500.00 - $23,500.00 per monthAbility to commute/relocate:- San Nicolás de los Garza, N. L.: Reliably commute or planning to relocate before starting work (required)**Experience**:- Tech Support, Help Desk, Service Desk: 1 year (required)- Call Center: 1 year (preferred)**Language**:- Inglés (required)- Portugues (required)Shift availability:- Day Shift (preferred)- Night Shift (preferred)- Overnight Shift (preferred)Work Location: In person