We are looking for a **Help Desk - Trilingual Agent** specialist to provide support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.**Responsibilities**- Provide first level contact and convey resolutions to customer issues- Properly escalate unresolved queries to the next level of support- Track, route and redirect problems to correct resources- Update customer data and produce activity reports- Walk customers through problem solving process- Follow up with customers, provide feedback and see problems through to resolution- Utilise excellent customer service skills and exceed customers' expectations- Ensure proper recording, documentation and closure- Recommended procedure modifications or improvements- Preserve and grow your knowledge of help desk procedures, products and services**Requirements and skills**- Proven working experience in providing Tech Support- Spanish, English and French advanced- Working knowledge of help desk software, databases and remote control- Strong client-facing and communication skills- Advanced troubleshooting and multi-tasking skills- Customer service orientation- BS degree in Information Technology, Computer Science or equivalent**We offer**- Base Salary up to $23,500 MXN- Major Medical Expenses- Food Stamps- Vacaciones Bonus- Christmas Bonus- Food Aid- Daily attendance award- Life insurance- Funeral expensas insuranceTipo de puesto: Tiempo completoSalario: $18,500.00 - $23,500.00 al mesHorario:- Turno de 8 horasPrestaciones:- Descuentos y precios preferenciales- Seguro de gastos médicos- Seguro de vida- Vales de despensa- Vales de restauranteTipos de compensaciones:- Bono mensualPuede trasladarse/mudarse:- San Nicolás de los Garza, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)Experiência:- Tech Support, Help Desk, Service Desk: 1 año (Obligatorio)- Call Center: 1 año (Deseable)Idioma:- Inglés (Obligatorio)- Francés (Obligatorio)Disponibilidad de turnos:- Turno diurno (Deseable)- Turno nocturno (Deseable)- Turno de madrugada (Deseable)Lugar de trabajo: Una ubicación- Health insurance