To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering.
Microsoft, Cisco, Linux or similar certification is a plus.
If you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we'd like to meet you.Ultimately, you will be a person our customers trust.
They will rely on you to provide timely and accurate solutions to their technical problems.
**Responsibilities**- Research and identify solutions to software and hardware issues- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed time limits- Properly escalate unresolved issues to appropriate internal teams (e.G.
software developers)- Provide prompt and accurate feedback to customers- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Follow up with clients to ensure their IT systems are fully functional after troubleshooting- Prepare accurate and timely reports- Document technical knowledge in the form of notes and manuals- Maintain jovial relationships with clients**Requirements and skills**- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role- Hands-on experience with Windows/Linux/Mac OS environments- Good understanding of computer systems, mobile devices and other tech products- Ability to diagnose and troubleshoot basic technical issues- Excellent problem-solving and communication skills- Ability to provide step-by-step technical help, both written and verbal- BS degree in Information Technology, Computer Science or relevant field- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus**We offer**- Base Salary up to $23,000 MXN- Major Medical Expenses- Food Stamps- Vacaciones Bonus- Christmas Bonus- Food Aid- Daily attendance award- Life insurance- Funeral expensas insuranceTipo de puesto: Tiempo completoSalario: $23,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Descuentos y precios preferenciales- Seguro de gastos médicos mayores- Seguro de vida- Vales de despensa- Vales de restauranteTipos de compensaciones:- Bono mensualPuede trasladarse/mudarse:- San Nicolás de los Garza, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)Experiência:- Tech Support, Help Desk, Service Desk: 1 año (Obligatorio)- Call Center: 1 año (Deseable)Idioma:- Inglés (Obligatorio)- Francés (Obligatorio)Disponibilidad de turnos:- Turno diurno (Deseable)- Turno nocturno (Deseable)- Turno de madrugada (Deseable)Lugar de trabajo: Una ubicación