Helpdesk Agent (24X7)

Descripción y detalle de las actividadesWe seek an additional IT Helpdesk and Call Center agent to extend our existing 24x7 support team.Main activities for several global projects:- Hotline coverage- Case creation- Coordination with customers, partners, managers, and field engineers- Dispatch to field- Escalation to other departments/levels- Other support tasksExperiência y requisitos- Knowledge of spoken and written French and English (minimum B2 level)- Great communication and interpersonal skills- Ability to work in a team- Good knowledge of MS Office package- Foreigners are required to have a valid work permit.Beneficios- Beneficios de acuerdo a la LFT- Home office**Número de vacantes** 1**Área** Informática/Sistemas/TI/Programación/Software**Contrato** Permanente**Modalidad** Home office**Turno** Mixto**Jornada** Tiempo Completo**Horario**- Tiempo completo- Turno Matutino- Turno Vespertino- Turno Mixto- Rotativo- Turno de 8 Horas**Salario mensual neto** $26,000 - $30,000 MXN**Estudios** Preparatoria**Inglés **Hablado: Avanzado, Escrito: Avanzado**Frances **Hablado: Intermedio, Escrito: Intermedio**Edad** 18 - 65 años**Disponibilidad p. viajar** No